Responsible Gaming at biti baji

1 Age Restriction Policy

biti baji operates an absolute minimum age policy. No person under the age of 18 years is permitted to register an account, deposit funds, place bets, or participate in any game available on the platform. This policy applies equally to all players regardless of their location within Bangladesh, whether they are accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or any other city or region.

During the account registration process, all players are required to confirm that they are 18 years of age or older. biti baji reserves the right to request documentary proof of age at any stage — including prior to processing a first withdrawal — and will suspend any account where age cannot be satisfactorily verified. Documents accepted for age verification include a valid national ID card, passport, or birth certificate.

If you are aware of a minor who may have gained access to the platform — including through use of a parent or guardian's account details — please contact the support team immediately at [email protected] so that the account can be reviewed and secured without delay.

2 Recognising Problem Gambling

For the vast majority of players, gambling at biti baji is exactly what it should be — a form of entertainment enjoyed within comfortable financial limits. However, gambling can become problematic for some individuals, and recognising the early warning signs is critical to getting help before a situation becomes serious.

Problem gambling is not defined solely by the amount of money lost. It is a pattern of behaviour in which the urge to gamble begins to interfere with other areas of a person's life — including relationships, work, finances, and mental health. It can affect anyone, regardless of income level, education, or prior betting experience.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. This is not an exhaustive diagnostic list, but if you recognise several of these patterns in yourself or someone close to you, it is worth seeking support:

• Spending more money on gambling than you originally planned or can afford to lose
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling
• Returning to gambling shortly after a loss in an attempt to win back what was lost ("chasing losses")
• Lying to family members or colleagues about how much time or money you spend gambling
• Neglecting work, studies, family responsibilities, or personal health as a result of gambling activity
• Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties
• Continuing to gamble despite repeated attempts to cut back or stop
• Feeling a persistent preoccupation with gambling — planning the next session, thinking about past results, calculating how to fund more play

3 Responsible Gaming Tools

biti baji provides a suite of practical tools that give players direct control over their gambling activity. These tools are available to all registered players at no cost and can be activated at any time through Account Settings or by contacting the support team. There is no waiting period to activate a protective tool — restrictions apply immediately upon request.

4 Deposit and Spending Limits

One of the most effective ways to keep gambling within a comfortable budget is to set firm deposit limits before you start playing. biti baji makes this straightforward by offering three overlapping limit types that you can customise independently.

Daily Deposit Limit

A daily deposit limit sets the maximum amount you can deposit into your biti baji account within any 24-hour period (measured from midnight to midnight, Bangladesh Standard Time, UTC+6). For example, if you set a daily limit of ৳2,000, once that threshold is reached you will be unable to make further deposits until the following day, regardless of the payment method used.

Weekly Deposit Limit

A weekly limit applies across the rolling 7-day period starting from the moment you set the limit. This is useful for players who prefer to think about their gambling budget on a week-by-week basis rather than tracking daily totals. Weekly limits can be set in conjunction with a daily limit — in which case whichever threshold is reached first will trigger the restriction.

Monthly Deposit Limit

A monthly limit gives you oversight of your spending on a calendar-month basis. Many players find that setting a monthly cap — for instance, ৳10,000 per month — gives them a clear picture of their annual gambling budget and helps prevent unplanned overspending during particularly active betting periods such as BPL season or major cricket tournaments.

How Limit Changes Work

• Reducing a limit: Takes effect immediately. A reduced limit cannot be circumvented by switching payment methods — it applies across all deposit channels including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period. The increase is not applied until the 7 days have elapsed, giving you time to reconsider the decision. You may cancel an increase request at any point before the 7-day period ends.
• Removing a limit: Treated the same as an increase — the removal takes effect after a 7-day delay.

5 Self-Exclusion Programme

Self-exclusion is the most powerful player protection tool available on the biti baji platform. It is designed for players who recognise that their gambling has moved beyond entertainment and who need a firm, externally enforced boundary to help them regain control.

When you activate self-exclusion, your biti baji account is immediately suspended. You will not be able to log in, make deposits, place bets, or access any games for the duration of the exclusion period. All pending withdrawal requests made before the exclusion was activated will continue to be processed. Any bonus balance that has not yet been wagered will be forfeited.

Available Exclusion Periods

• 30-Day Exclusion: A short-term break, typically used when a player feels they need time away from the platform to reassess their habits.
• 90-Day Exclusion: A medium-term exclusion giving players a more substantial period of enforced distance from gambling activity.
• 180-Day Exclusion: A six-month exclusion recommended for players who have identified a significant pattern of problem gambling and want a longer recovery period.
• Permanent Self-Exclusion: A permanent account closure. Once activated, a permanent exclusion cannot be reversed. biti baji will not re-open an account that has been permanently self-excluded under any circumstances, including a direct request from the account holder.

During a Self-Exclusion Period

Once self-exclusion is active, biti baji will take the following additional steps to support your decision:

• All promotional emails, SMS messages, and push notifications will be suspended for the duration of the exclusion
• Your account details will be removed from any remarketing or re-engagement lists
• New account registrations using the same identity documents, phone number, or payment method will be flagged and declined
• Any attempt to circumvent the exclusion by creating a new account will result in permanent closure of all associated accounts

6 Time-Out and Cool-Off Periods

A time-out is a shorter, more flexible alternative to self-exclusion. It is intended for players who want a brief, structured break from gambling without committing to a full exclusion period. Time-outs are a normal part of healthy gambling behaviour, and biti baji actively encourages players to use them regularly — not only in response to a problem, but as a routine habit.

Available Time-Out Durations

• 24-Hour Cool-Off: Immediately suspends access to the platform for one full day. Useful after an unexpectedly long session, a significant loss, or simply when you feel you have played enough for the day.
• 48-Hour Cool-Off: A weekend or mid-week break that gives you two full days away from the platform.
• 7-Day Time-Out: A full week away from biti baji. Recommended for players who notice they have been playing more frequently than they intended over a recent period.

How Time-Outs Differ from Self-Exclusion

Unlike self-exclusion, a time-out expires automatically at the end of the chosen period and your account access is restored without requiring any further action. You can request another time-out immediately after the first one ends if you wish. Time-outs are best suited to players who want a temporary break rather than a sustained, enforced exclusion. If you find yourself repeatedly requesting time-outs of increasing duration, this may be a signal that a longer self-exclusion period would better serve your situation.

7 Support Resources and Help

If you feel that gambling is becoming a problem — or if you are concerned about someone else's gambling behaviour — please do not wait before seeking help. Early intervention is significantly more effective than addressing a problem after it has escalated. The biti baji support team is not a counselling service, but we are trained to listen without judgment and to connect you with appropriate resources as quickly as possible.

Contacting biti baji Support

Our player welfare team is available 24 hours a day, 7 days a week. You can reach us through any of the following channels:

• Live Chat: Available directly from the platform — average response time under 90 seconds. This is the fastest way to activate a deposit limit, time-out, or self-exclusion.
• Email: [email protected] — use the subject line "Responsible Gaming" so your message is routed directly to the player welfare team. We aim to respond to welfare-related emails within 2 hours.
• WhatsApp: +880 1700 000000 — for players who prefer messaging over email.

Professional Gambling Support Organisations

In addition to the tools available directly through biti baji, we encourage players who are struggling to reach out to independent professional organisations. The following types of support are available internationally and in Bangladesh:

• National Mental Health Support (Kaan Pete Roi): A Bangladesh-based emotional support helpline accessible to anyone experiencing psychological distress, including gambling-related anxiety or depression.
• Gamblers Anonymous: An international peer-support fellowship for people who recognise they have a gambling problem. Meetings are available in multiple languages and formats including online.
• GamCare: An internationally recognised organisation providing information, advice, support, and free counselling for anyone affected by problem gambling.
• BeGambleAware: An independent charity providing free tools, information, and a confidential support service for players and their families.

8 Protecting Vulnerable Players

biti baji's responsible gaming programme extends beyond individual player tools. We maintain internal monitoring systems designed to identify accounts that may be displaying patterns associated with problem gambling, even when the player has not yet self-identified or sought help. When our systems detect these patterns, our player welfare team may proactively reach out to the player to offer support and information.

Indicators Our Team Monitors

• A sudden and significant increase in deposit frequency or deposit amounts compared to the account's historical baseline
• Repeated deposits made in quick succession following a large loss event
• Unusual session durations — particularly extended overnight sessions
• Accounts that have previously activated and then cancelled a self-exclusion request
• Multiple failed deposit attempts after a limit has been reached

Proactive Outreach

If your account is flagged by our monitoring systems, a member of the player welfare team may contact you via your registered email address or through an in-platform notification. This outreach is offered in a supportive, non-judgmental manner and is intended purely to ensure you are aware of the tools available to you. You are under no obligation to respond, and being contacted will not restrict your account or affect your standing with biti baji.

Playing with a Clear Head

biti baji strongly advises against gambling when you are under the influence of alcohol or other substances, when you are in a state of significant emotional distress, or when you are under financial pressure. None of these states are conducive to responsible decision-making, and gambling in these conditions significantly increases the risk of spending beyond your limits. If you find yourself in any of these situations, please use the time-out feature or simply close the platform and return when you are in a calmer, clearer state of mind.